Intelligent Service Automation using ServiceNow

Take your ServiceNow implementation to the next level

Intelligent Service Automation using ServiceNow

Take your ServiceNow implementation to the next level

Customer Service Automation Framework

Customers like to buy products and services and expect these to work smoothly. However, often they face issues and need help. In such situations, they try to solve the problem themselves or connect with the business who sold the product. The company needs to make sure that this interaction is a quick and fulfilling experience for the customer. Any manual step while servicing the customer has a high likelihood of failing the business. With the advent of cloud, machine learning, IoT technologies, it is possible to automate the customer service process fully. ServiceData provides services to integrate and deploy ServiceNow solution(s) leveraging data, machine learning, and IoT.

Why Us?

ServiceData consulting team has lived in customer call centers and experienced how callers and call center agents struggle to resolve pressing issues. We have deployed CRM, Knowledge Management platforms, CTI, Self-service portal, multi-channel, speech, mobile, and customer communities to ease the pain. With the availability of Machine Learning (ML) technologies, we want to fully automate the customer service process using the data you already gathered. Take ServiceNow deployment to the next level leveraging events, data, and automation.