Founder & CTO

Rakesh Goel is a CRM technology practitioner with 22 years of experience developing and deploying Customer Service, HelpDesk, Field Services, CTI, Knowledge management, Communities, multi-channel, mobile, and data solutions. Rakesh's passion is to understand and deploy proven tools and technologies to solve real-world business problems in the customer and employee service world. Rakesh has developed and deployed ServiceNow, PeopleSoft, Vantive, Siebel, Clarify, and Scopus based solutions. Rakesh understands how customer and employee service works in technology, telecom, financial, insurance, and retail domains. 

 Intelligent Customer & Employee Service using ServiceNow
We live in the age of convenience. We have short attention spans. We interact with businesses while buying, paying, returning, or complaining. Each interaction should be fast and straightforward. The companies are responsible for making these acts simple and sweet. The businesses that make it happen will have repeat customers. The ones who do not care will fold. When customers face issues while using the product, they contact customer service. It wastes the customer's valuable time and effort. Customers hate it. They start looking to buy from somewhere else.Similarly, companies attract better employees by making their work fun. If employees spend too much time getting help & support internally, they get frustrated and leave to work elsewhere. ServiceData's vision is to make ServiceNow based applications clean, agile, intuitive, intelligent, and fully automated. ServiceData uses Design Thinking, real-time integration to the Ecosystem, and Intelligent workflows. ServiceData applies state of the art integration mechanisms, IoT, and Machine learning techniques to orchestrate a simple, powerful, and automated customer/employee experience.