Enhance ServiceNow Customer Experience and Employee Experience

Once you have deployed a ServiceNow based solution, you can do your job better. In all the excitement, you start adding functionality, integrations, and flows. The system begins to become complex to change, test, and upgrade. It's time to take a step back. Figure out what is necessary and what is not. What is complex, and how can we simplify it? Where are the customers or employees spending too much time, and why? Where customers get lost and what we can change so that they love using it. At most times, the answer to all these questions is clean, simple, lean, and mean applications. Such systems are nimble and flexible. Customers and employees feel joy using these, and your company will stand out.

ServiceNow has designed the application suite using the industry best practices on top of the state-of-the-art NOW platform. Once you have deployed the application(s), you will get the functionality that the industry has practiced and refined over the years. The next question is how to get ahead of the industry. The answer is what made Amazon, Apple, Google, Uber, Airbnb, Facebook successful. Complete focus on the user. Making business applications work with the same ease and comfort as personal applications. The application that presents the Ecosystem as one. For Amazon customers, who sells the product, who ships it, who delivers it, who gets the return, is all one. It is Amazon. Though, there is the whole Ecosystem orchestrating the experience. This gives users the power and eases to reach the Ecosystem without stepping out of the application. In fact, by using only one user interface.

You can also get there by first developing a deeper understanding of your users, your Ecosystem, and your domain. This is specific to your company, and therefore ServiceNow cannot offer as an out of the box application. You will analyze this understanding of the real world to discover Insights. You synthesize the insights and define Concepts that you will introduce in your application. You finally realize the concepts by designing Solutions in the form of user stories. Each stage uses ten or more proven techniques. The resultant user stories implemented in your 

ServiceNow application will make a real difference in customers' and employees' lives.

ServiceData has developed a ServiceNow store application named Design Thinking application using the ServiceNow platform. This application will enable you to define User stories utilizing the Design Thinking process and techniques. 

ServiceNow is a flexible platform. You can take the User stories developed based on the Design Thinking concepts and implement them using ServiceNow's modern toolset.

Clean, Intuitive, and simple yet powerful user interfaces. Business logic that is flexible and easy to maintain. Fast and effective integrations with the Ecosystem. Interaction and events that automatically kick off workflows. The flows seamlessly work without needing human knowledge or touch. They still keep you informed - where they are and what they are doing. The increased automation will let your users achieve much more in lesser time. 

ServiceNow applications gather a lot of useful data about customers, transactions, and events. This data has information that can be used by the system to make a better decision. The new age ML algorithms within ServiceNow and custom ones make it happen. Users are pleasantly surprised using an intelligent system.

The system can also proactively act based on events sent by IoT embedded in software or hardware systems. It can inform users and automatically fix issues. Users do not have to think or touch the system. They stay informed. 

ServiceNow platform flexibility makes it easy to implement these solutions. This all makes overall life better.